A New Way Of Thinking

- Daniel J. Guida, Esq.
Downtown Business Association
Weirton, WV

           "What’s the secret to success?" I asked.
           "Two words," he said.
           "Right decisions."

           "How do you make right decisions?"
           "One word," he said.
           "Experience."

           "And how do you get experience?"
           "Two words," he answered.
           "Wrong decisions." [fn. 1]

    For the length of at least 25 years, experience has taught us that many cities and towns in West Virginia have made "wrong decisions" regarding development and growth. The exclusive strategy in most cities, including my own, Weirton, is the "grow-out-of-our-problem" approach, which goes something like this: 

       "By employing ‘business friendly’ policies, we can 
       expand our economic base through business growth 
       and development and, in turn, enlarge our tax 
       base. Once we have the 'new' tax revenue from this
    
       economic
expansion, we can turn our focused attention to  
       taking that money and making major investments in such 
       things such as infrastructure, beautification, parks and 
       recreational facilities and other quality of life issues."


       This plan focuses on attracting or recruiting new businesses by being "business friendly", believing the answer to a city’s problems is to "grow-out" of its economic decay. Simply bend-over-backwards to accommodate virtually any business that wants to obtain a business license --- a tactic many believe moves that community one step closer to economic nirvana. Most "grow-out" proponents assert more quality businesses would locate in a city if local officials simply reached out more aggressively with their "business friendly" message.[fn. 2] The trick is just getting the word out, that’s all. Hey, what else is there?

       Once businesses and the community are thriving, bustling from the rewards of this campaign, major (read: costly) revitalization initiatives will follow. Until then, there is no money to address such issues, although low-budget ticket items will still be considered.

       Virtually every candidate running for local office (and once in office, the government official) has incorporated this mantra in one form or another into their pitch for business recruitment, along with advancing an imagined knock-out punch: low crime and low property taxes. Sadly, local government officials, predictably and in almost parrot fashion, singularly champion this strategy, ad nauseam. As Abraham Maslow famously said, "if the only tool you have is a hammer, you tend to see every problem as a nail."

       Just vigorously brag the place up hither and yon with your business-friendly message, be nice and, by the way, inform prospective businesses your city has low crime and taxes. There it is: the main approach to grow a community in most parts of West Virginia for at least the past quarter century.

       Where to begin?

       We’re simply kidding ourselves if we think "business friendly" tactics are enough to rejuvenate our communities. It is shortsighted to think one can discuss being "business friendly" in isolation as if nothing else exists, or influences it. In today’s world, business opportunities generally do not just happen because one wishes it so.

       It is clear the exclusive use of the "grow-out" approach to revitalize our cities in West Virginia has largely been a failure, leading to wrong policy decisions and attitudes throughout the years. Many cities have lost decades stuck in neutral — at times, reverse – since everything else is on-hold until a city grows its business base. As Henry David Thoreau noted, "some circumstantial evidence is very strong, as when you find a trout in the milk." Well, here, the evidence is as strong as discovering a fish drowning in the cream ---- the "grow-out" approach is not working.

       How long do we continue using this same failed formula before changing our approach? At what point do we quit believing that major employers with plenty of good-paying jobs in hand will locate in a distressed city with a substandard appearance? When do we end our unceasing belief that a city’s problems will be solved if we’re merely "business friendly"? How long do we, to paraphrase Youngstown Mayor Jay Williams, keep chasing the next "big idea" that somehow might reverse a city’s decline? How long do we allow our Plan B to be nothing more than a continuation of Plan A?

       When does the epiphany occur?

       Initially, we must acknowledge it is shortsighted to solely use the "grow-out" approach since people and businesses have more options, more choices on where to locate. We must fully appreciate that offering a good quality of life for residents will impact and positively affect business opportunities.

       The simple fact is that residents have elevated standards for parks and recreation, safety and service. Likewise, businesses search for cities with a good quality of life since there is more opportunity to attract quality employees, and those employees are less likely to relocate or move to another area (which translates to reduced employee turnover).

       As Clemson University researchers put it: 

       "Economic growth in most cities has traditionally been 
       fostered by the location of new businesses. A highly 
       competitive situation exists between community economic 
       development groups who are competing to attract a smaller 
       number of businesses. Hence, for communities to emerge   
       from the shadows of economic decline, they must develop 
       innovative economic development policies...The opportunity 
       to participate in recreational, social, and cultural 
       opportunities in a community may be critical to the  
       community’s economic development efforts."[fn. 3]


       It’s not a very difficult or complicated doctrine --- the better the quality of life is in a community, the better the chances that more businesses and residents will locate or stay there.

       Of course, long-term community success and vitality is built around business growth and opportunities and, yes, job creation; but, quality of life is also fundamental to the process. Put another way, people must be able to earn a good living, but they also need livable communities.

       What’s a community to do? For openers, a community has to realize that economic development does not occur in a vacuum as if nothing else matters, and that many forces are at play. It is understanding the rules have evolved on how to grow a community’s economy and what makes it attractive to prospective businesses and residents. It is embracing the notion that quality of life issues are not an expense, "but an investment that produces important economic benefits."[fn. 4]

       Meanwhile, a community has to stop "kicking the can down the road" for the more formidable problems to someone else. The devotion by a governing body to expend virtually all of their energy addressing issues — relatively speaking - down the pecking order must end. Most of the low-hanging fruit has already been picked by previous administrations, and the use of a small step ladder will not get you to the higher-up fruit. Those issues which really can make a difference in a community, those more complex, difficult ones, cannot continue to be ignored or put-off to someone else’s day. The hard issues need to be tackled today.

       Inevitably, this requires a community to create a vision and goals, including an allegiance to the principles advocated in this article,[fn. 5] implement necessary policies, grant them priority status (yielding only to public safety matters -- police, fire and EMS), set benchmarks, and then make it happen by hook or by crook, swearing off the use of the phrases "we don’t have the money" or "not now, it’s not a good time." A community must possess a stick-to-it-iveness attitude and commitment that dictate their actions and way of thinking --- a sort of guiding philosophy that permeates all decision making. A single-minded purpose ensues with everything else becoming background noise. Obviously, tough decisions will be made in the process, but who said it would be easy?

        In order to have any realistic opportunity at attracting residents and bona fide businesses to locate in a community we must offer up more than just low crime and taxes, and the 'business friendly' message. Instead, we must find new and creative approaches to be more appealing for residents and businesses to choose to locate (or stay) in our communities. So, let’s start anew, charting a new direction, a new way, a new strategy. 

"RESIDENT AND BUSINESS FRIENDLY": EQUALLY IMPORTANT PRINCIPLES

        "The only way to oppose a bad idea is to replace it 
        with a good idea." -- Jack Kemp

        We should not discard "business friendly" policies nor subordinate it to other strategies. It must, instead, coexist and share center stage with another equally important principle: being "resident friendly." Although different concepts, each is related and connected with the other, like two sides to the same coin.

        So, as the late Jack Kemp suggests, let’s replace focusing entirely on being "business friendly" (a bad idea) with a more comprehensive, effective and practical strategy ---- to be business and resident friendly (a good idea). In this regard, an appropriate vision statement for each city should be: 

        "The City of __________ should be safe, clean and well-   
        maintained, offering a great quality of life for its 
        residents (resident friendly) as well as providing 
        meaningful opportunities for existing and prospective 
        businesses(business friendly)."

        What does "resident friendly" mean? It means a city where people want to live, the kind of place where they would want to raise their children. It is synonymous with high "quality of life" standards, including having an adequate community "greenfrastructure".[fn. 6]

        It is commonly recognized that the "quality of life" in a community is "defined by the standards that a community sets for itself and the attractiveness of that community against a national standard by which employees seeking to relocate would consider."[fn. 7] There is a general consensus these standards include culture and leisure,[fn. 8] the quality of school systems, transportation networks, quality and affordability of housing, crime rates and "green- frastructure" essentials such as parks and recreation facilities, trails, natural amenities, community gardens, and other types of public open spaces.[fn. 9]

        Cities must recognize the concept that quality of life issues substantially influence businesses choosing where to locate and for individuals choosing a place to live. That is, residents and businesses are attracted to communities with good quality of life standards. In fact, quality of life issues increase the "attractiveness of a job" by 33%, and job seekers overwhelmingly select quality of life issues over salary when determining a job location, particularly those in the skilled and high-tech areas who enjoy outdoor activities and an active lifestyle.[fn. 10]

        As one commentator noted:[fn. 11]

        "While the previous era most valued expansion and  
        economics, today, communities are equally concerned with 
        issues of environment and equity. Local leaders are 
        realizing that as the world "shrinks" with the increased 
        interconnectivity the global economy produces, the 
        definition of what makes a community attractive to both 
        potential businesses and current or prospective residents 
        has changed. Quality of life has risen to prominence, and 
        so the concept of sustainable communities, where economic 
        prosperity, environmental security and social equity are 
        viewed as equal partners, has taken hold."


        The concept is relatively simple: if a city "becomes more livable, job and population numbers may stabilize, or even grow,"[fn. 12]
stimulating business and generating tax revenue in the process. 

        To prove this point, imagine if I traveled 30 miles south from the Weirton to Wheeling, cut-off all of Oglebay Park and carried it back to Weirton, setting it down in an appropriate spot. What would happen to Weirton? The universal response I hear to my question is, "oh, that would change everything." But why? What’s changed, except the addition of a great park to the City of Weirton? What’s different is that the dynamics and temperature of the whole town have changed — not the least of which is an appreciable uptick in the attitudes of citizens and business owners. Such a move would supply a sorely needed antidote to community low self-esteem and apathy. It’s a game-changer. It would instill a contagion pride in the community, maximizing community and business efforts by encouraging all groups to work together for community building. It becomes almost a rallying cry to continue the process, a spark that ignites a passion to do more.
It would, no doubt, increase the quality of life in Weirton, thereby positively impacting business opportunities and community development, including business retention, attraction and expansion.

        In sum, there is a direct, positive correlation between quality of life standards and the attractiveness and desirability of a community for residents and businesses. Communities must acknowledge this unquestionable fact and act accordingly.

A Few Stray Thoughts:

        First, a community must be mindful as to how its educational system is viewed from afar since quality schools are vital in our fight. We must refrain from engaging in the mindless echoing, usually fueled by school pride or willful blindness or both, of the "we have a great school system" mentality. We’ve all heard it. The danger with this attitude is believing "if it ain’t broke, don’t fix it." Instead, there must be an honest, critical assessment of our schools, and nothing less will suffice. Sure, we’re all proud of our schools, but who among us believes that every single school in all 55 counties in this state is "great"? Unfortunately, the mere utterance of this issue strikes a raw nerve that will cause many to go apoplectic. Nevertheless, sooner or later this issue must be addressed --- assuming one can survive the expected mauling.

        Second, it is important for us to be cognizant that the change of seasons unfortunately bequeaths to our area a built-in disadvantage on the quality of life spectrum compared to other areas of the country with pleasant climates, particularly the Carolinas and the State of Florida. Does anyone doubt that flocks of people would continue their journey to the State of Florida to become residents, the absence of a state income tax aside, if it were cold there, or rained almost daily like in parts of Indonesia? Of course, we have no control over the weather and we do, for better or worse, have seasonal weather differences. It is what it is, as we’re fond of saying. The point is, however, we must work that much harder in the struggle to revitalize our communities, becoming more creative and innovative along the way. Perhaps it would be appropriate to take stock in the Chinese  proverb, "it is better to light a candle than to curse the darkness."

        Third, all successful communities possess good visual and aesthetic qualities and characteristics, including being clean. Accordingly, it is critically important for a city to focus on beautification or streetscape projects, particularly in highly visible and well-traveled areas or gateways into a city. 

        Streetscape projects may consist of one or more of the following: (1) repair, restoration, remodeling, construction or replacement of streets, alleys, sidewalks and curbs; (2) street and/or sidewalk cleaning; (3) weed, leaf and litter control program; (4) removal, installation, relocation, enhancement, beautification or maintenance of poles, posts or light fixtures of any kind; (5) removal, installation, relocation, enhancement, beautification or maintenance of traffic control devices (red light, stop sign, speed limit sign, etc...); (6) directional or street signs,[fn. 13] flower baskets, banners, flags or decorations; (7) landscaping, shrubs, planters or trees; (8) crossing-walk enhancement or beautification; (9) decorative fencing; (10) facade & exterior improvement program; and, (11) bridge lighting or other decorative projects.

        These improvements add value to private properties that line our streets and gateways. They also make our communities walkable, livable, attractive and, when designed properly, improve safety and control traffic. In some cases, they are the very improvements necessary to close a "missing tooth" or gap in a central business district (CBD) area.

        Fourth, crime. The most basic and fundamental element to revitalize a city is to get crime under control. A community’s economy and crime (or security) are intertwined. A crime-ridden area will prevent any real economic development, and any revitalization gains realized will be easily erased by an increase in criminal activity. Simply put, no matter how attractive an area looks, how many new sidewalks, street posts or banners are installed, or how many ribbon-cutting ceremonies one has, there can never be meaningful economic opportunities or a good quality of life in those areas where crime is high and security is low. A customer will refuse to frequent a business, and law-abiding citizens will not reside, in such lawless, drug infested, high-crime areas.

        Fifth and finally, a few words about the private/public partnership. In order to achieve substantive, long-term results there must be a collaboration -- a partnership of sorts -- between the private sector and government. A proper combination or blend of public/private participation will lead to private sector-led business growth. Of course, the duties of each must be clearly understood.

        The government’s chore is limited to providing private entrepreneurs with a suitable and predictable regulatory and legal structure or environment, including doing those things only it has the ability to do, such as the development and maintenance of infrastructure, implementation of a comprehensive land use plan setting forth a detailed framework for growth and development (i.e., a vision for the future), creating incentivized zones such as TIF districts or enterprise zones, allocating CDBG monies, funding streetscape enhancements, enacting crime initiatives, providing grants or cutting deals to reduce tax liabilities. The plan must be well-considered with substantial community input, providing the proper foundation to positively affect business opportunities.[fn. 14] Essentially, the government’s assignment is restricted to establishing an enabling environment, to "tee it up" for prospective businesses.

        The private sector takes it from there. It has the unique ability – with its resources, innovation, motivation, drive and entrepreneurial talent - to create wealth, economic growth and jobs. They are the engine of growth, not the government. This is so, I believe, mainly because private individuals are the risk-takers who put their own capital in jeopardy, have much greater latitude in investing and innovating, and can strike quickly when opportunities present themselves. This is in stark contrast with the government which moves at a sloth-like speed, plays with "house money" and, worse, is motivated by political (and, all too often, petty or vindictive) considerations. As the old saying goes, "you can’t take the politics out of politics".

Conclusion:

       Revitalizing a community is a difficult endeavor, like trying to catch a falling knife. It’s a long, difficult slog. And, to complicate matters more, the growth of each area is different depending upon many factors, "such as its economic structure, human capital resources, existing quality of life standards, historical trends, and location."[fn. 15] In other words, every place is different.

       The most effective approach to revitalize a community is to make lots of small changes that build on each other. It’s brick by brick, block by block, area by area. Eventually, these small, incremental changes add up and become noticeable.

       Most importantly, a plan of action must occur in order for a community to reinvent itself. A coordinated effort with a shared vision among the citizens, service groups, businesses and governing body working together, with real change happening only when there is a true partnership among these groups. As Ohio Governor Ted Strickland said in his 2009 State of the State Address:

       "If you looked up at the sky as the weather turned cold 
       and the birds headed south for the winter, you probably 
       saw a flock of geese flying together in a V-shaped flight 
       formation.

       Many years ago a pastor asked his congregation, "Do you 
       know why geese fly in a V instead of side by side?" And 
       then he explained, they fly in a V because it allows each 
       goose to reduce the wind resistance for the bird flying 
       behind it. By flying in formation, the whole flock 
       strengthens each individual bird, allowing each goose to 
       fly vastly greater distances together than it could 
       possibly fly alone.

       My friends, surely we are as smart as the goose. We can 
       share a common direction, a sense of common purpose, and  
       in so doing we can strengthen each other even as we 
       strengthen ourselves."


       Let the partnership begin.


END NOTES:

1 Nichols, Tim, and Wiseman, Craig, "Live Like You Were Dying", Rutledge Hill Press (2004).

2 Since local officials carelessly (and almost in default fashion) use the "business friendly" catch phrase as a platitude or cliche in so many different contexts, its precise meaning is difficult to pin down — it sort of means whatever you want it to mean. But, one thing is clear: Building and zoning regulations become "not business friendly" when at odds with the wishes of a business owner. This is nonsense.

Governing bodies must require businesses to adhere to certain prescribed rules and end their ultra-sensitivity to being labeled as "not being business friendly". It is important to actively enforce existing building, property maintenance and signage codes, and to maintain the integrity of zoning classifications. Yes, at times, reasonable accommodations for prospective businesses on code enforcement or zoning issues should be made. However, quality over quantity is a better approach for building the business community, and a city should not twist every rule and regulation for each business that comes along simply because it’s a business.

3 Backman, Kenneth F., Ph.D. and Sheila J., Ph.D., Retiree’s Choice of Community: The Importance of Recreation and Parks, Clemson University (1997).

4 PenMet Foundation website (www.penmetfoundation.org)

5 "Goals are the broadest expressions of a community’s desires. Goals give direction to the plan as a whole. Goals are concerned with the long term, and often describe ideal situations that would result if all plan purposes were fully realized. Since goals are value-based, their attainment is difficult to measure.

Policies are broad statements that set preferred courses of action. Policies are choices made to carry out the goals in the foreseeable future. Policies need to be specific enough to help determine whether a proposed project or program would advance community values expressed in the goals.

Objectives are specific statements that carry out a plan in the short term. Objectives are measurable benchmarks that can be used to assess incremental progress in achieving the broader purposes expressed in policies and goals." See, www.portlandonline.com

6 PenMet Foundation website (www.penmetfoundation.org).

7 Wayne County, MI, website (www.waynecounty.com).

8 A variety of cuisine, I believe, should be a subpart of "culture and leisure". Restaurants, besides serving food, have become the new entertainment venues and meeting places, greatly enhancing the quality of life of a community. Any city with a good quality of life has a variety of quality restaurants.

To be sure, this plank of quality of life measures can provide an excellent springboard for other projects. At my urging, the Downtown Business Association (DBA) of Weirton is utilizing this philosophy to help revitalize its downtown area, and is actively seeking experienced restaurant operators to locate there. It is obvious that good food draws motorists from far and wide to patronize the food establishments, altering driving patterns in the process. Put differently, motorists who might otherwise eschew traveling to downtown Weirton will have sound reasons to make the trip -- good food and times. Better yet, a cluster of quality restaurants feed off one another, spawning even more traffic ---- the effect of which generates enhanced attention to an otherwise ignored area.

9 See, for example, PenMet Foundation and Wayne County, MI, websites.

10 Flower-Mound Parks and Recreation Study (03/01/07).

11 Franke, Randall, Quality of Life Issues Will Rule (01/01/00).

12 Associated Press, Youngstown Planners Turn Shrinking Population Into Positive (06/19/07).

13 One of the DBA’s first projects was to install directional, or wayfinding signs in downtown Weirton. The project was prompted by a "First Impressions" report prepared in 1989 by the W.V.U. Extension Office indicating a high-level of difficulty by visitors when trying to find government facilities, schools, stadiums, fields, etc... Communities wanting an "accurate and unbiased picture" of "its strengths and weaknesses as seen through the eyes of first-time visitors" should seek a "First Impressions" report.

14 Unfortunately, too many governing bodies have no adopted, implementable or followed plan, opting instead for shoot-from-the-lip (yes, lip) policies which are exacerbated by multiple, discombobulated schemes coming from all quarters. This "ready, fire, aim" approach must be avoided at all costs.

It is important for a governing body to formulate a proper calibrated vision, develop a corresponding strategic plan with measurable outcomes, and then implement it. There must be support for this document and a reasonably coherent message or theme from administration to administration -- although some modest tinkering is to be expected with any plan. Notwith- standing any backstage struggles, the administrators must stay on message, avoiding wholesale changes to the plan every time a new council or mayor gets elected; it must transcend administrations and politics. A program must be set in place, not unlike a successful sports franchise (e.g., attitude, philosophy, structure, way of doing business, etc...). It simply doesn’t work to start from scratch every 4 years by smacking the reset button and replacing all or most of a city’s personnel (e.g., mayor, city manager, majority of council, city attorney, department heads, etc...) with new ones along with new philosophies. The learning curve is too steep and the constant changing of philosophy, game plan or approach presents an erratic, confusing and ineffective message. Consistency and continuity are the keys to any successful business endeavor and are the common threads to all well-off communities.

15 Erickcek, George A. of the Upjohn Institute for Employment Research and McKinney, Hannah of Kalamazoo College; "Small Cities Blues: Looking for Growth Factors in Small and Medium-Sized Cities"; Upjohn Institute Staff Working Paper No. 04-100; June, 2004, p. 5.


Questions or comments can be sent to:

Daniel J. Guida, Esq.

3374 Main St.

Weirton, WV 26062

(304) 748-1213

FAX: (304) 748-1225

email: guidalaw@comcast.net.

 


 

 

SHOP  *  VISIT  *  WORK  *  PLAY  *  DINE
IN DOWNTOWN WEIRTON

  Site Map